Terms & Conditions


OVERVIEW

Terms & Conditions

Last updated: October 2025

Welcome to PokiLiss, operated by Love Lissy LLC (“we,” “us,” or “our”).
These Terms and Conditions (“Terms”) outline what you agree to when purchasing from or participating in our live streams and website at www.pokiliss.com.

By accessing our website, making a purchase, or participating in any PokiLiss live stream, you agree to these Terms.

1. Products & Live Breaks

  • PokiLiss sells sealed Pokémon TCG products and offers “live break” experiences where purchased packs are opened live on stream (usually via YouTube).

  • The contents of each pack are random and not guaranteed to contain any specific cards, rarities, or values.

  • During live breaks, your chosen display name (provided at checkout) may be read aloud and shown publicly. Please avoid sharing any private information in your display name.

  • Once the packs are opened, all “hits” (Reverse Holo and rarer cards) pulled belong to you and will be shipped to the address you provided. Bulk cards are not shipped unless specifically stated on the product listing.

2. Payment & Order Processing

  • Payments are processed securely through Squarespace Payments.

  • Orders must be paid in full before being added to a live break queue or shipped.

  • We reserve the right to cancel or refuse an order if we suspect fraud, incorrect pricing, or violation of these Terms.

3. No Refunds or Exchanges

  • All sales are final.

  • Once a live break item is opened on stream, it cannot be canceled, refunded, or exchanged.

  • By purchasing a pack, you understand and agree that you are paying for the live-opening experience and the physical cards you receive, not for any guaranteed outcome.

4. Shipping

  • Orders are shipped only within the United States.

  • Shipping details (address, name, etc.) must be accurate at checkout; we aren’t responsible for lost packages due to incorrect information.

  • If your order arrives damaged or missing items, contact us within 7 days of delivery at PokiLiss1@gmail.com with photos and your order number. We’ll review the situation case-by-case.

5. Liability & Disclaimers

  • PokiLiss and Love Lissy LLC are not affiliated with or endorsed by The Pokémon Company International, Nintendo, Game Freak, or Creatures Inc.

  • We make no guarantees about card conditions, pulls, or secondary-market values.

  • Participation in live streams and use of our website are at your own risk.

  • We aren’t liable for indirect, incidental, or consequential damages that may arise from your use of our Services or products.

6. Intellectual Property

All content on PokiLiss, including images, logos, product designs, videos, and stream materials, are the property of Love Lissy LLC and may not be copied or reused without written permission.

7. Marketing & Communication

By purchasing or signing up for our email list, you may receive occasional updates or promotions. You can unsubscribe at any time via the link in our emails.

8. Policy Updates

We may update these Terms from time to time. The date above reflects the most recent version. Any changes take effect immediately when posted on our website.

Contact Us

Love Lissy LLC (d/b/a PokiLiss)
📧 PokiLiss1@gmail.com
🌐 www.pokiliss.com